Courier Executive - Operations

Qualification Pack:LSC/Q1902

Version: 2.0

Sector: Logistics

Sub-Sector: Courier and Express Services

Occupation: Hub/ Branch Operations, Institutional Sales, Branch Sales, Customer Relationship Management

Training Outcome

At the end of this program, the student will be able to:

  • Contribute to business growth through data-driven decision-making
  • Demonstrate professional ethics and workplace readiness
  • Work as a Courier Executive – Operations independently
  • Ensure statutory, safety, GST, and customs compliance
  • Handle ERP-based reporting and data analysis
  • Manage customer service and sales activities

Introduction to Courier Executive - Operations

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Sr. No. Module Name Session Name Session Objectives Methodology NOS Reference Training Tools/Aids Duration
Day 1
1 Introduction to Courier Executive – Operations Icebreaker Recognize and build rapport with participants and trainer Interactive discussion Bridge Module Trainer Guide, Participant Handbook 1 Hour
2 Supply Chain & Logistics Overview Components of Supply Chain Explain supply chain components and logistics functions Presentation + Group Discussion LSC/N1907 PPT, Whiteboard, Case Study 2 Hours
3 Logistics Sub-Sectors Sub-sectors & Opportunities Describe courier, freight, warehousing and 3PL sectors and job opportunities Lecture + Industry examples LSC/N1907 PPT, Videos 3 Hours
Day 2
4 Job Roles in Courier/Express Roles & Responsibilities Explain various job roles in courier and express operations Trainer led discussion LSC/N1907 Role charts, Handbook 3 Hours
5 Courier Executive – Operations Detailed Job Role Describe responsibilities and coordination with other roles Case study + Discussion LSC/N1907 Process flow chart 3 Hours
Day 3
6 Material Handling Equipment (MHE) Types of Equipment Identify and use MHE safely in courier operations Demonstration + Practical LSC/N1907 Pallet truck, Scanner, PPE kit 6 Hours
Day 4
7 Documentation in Courier Operations Operational Documentation Understand AWB, POD, Invoice, E-way bill documentation requirements Presentation + Sample documents review LSC/N1907 Sample AWB, Invoice copies 6 Hours
Day 5
8 Safety & Compliance Workplace Safety Practices Follow safety standards and compliance requirements Video + Demonstration LSC/N1907 Safety manual, PPE 6 Hours
Day 6
9 Assessment & Feedback Module Assessment Evaluate learning outcomes and clarify doubts Written Test + Discussion Assessment Question Paper, Feedback Form 6 Hours

ERP Data Analysis in Courier Hub

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Sr. No. Module Name Sub Topic Session Objectives Methodology NOS Reference Training Tools/Aids Duration (Hours)
Day 7
1 ERP Data Analysis in Courier Hub List of data for shipment analysis (AWB, weight, destination, status) Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
2 ERP Data Analysis in Courier Hub Data collection for loading activities Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
Day 8
3 ERP Data Analysis in Courier Hub Data collection for unloading activities Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
4 ERP Data Analysis in Courier Hub Data collection for packing activities Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
Day 9
5 ERP Data Analysis in Courier Hub Data collection for binning and sorting activities Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
6 ERP Data Analysis in Courier Hub Data collection for priority shipments Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
Day 10
7 ERP Data Analysis in Courier Hub Data collection for complaints and delays Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
8 ERP Data Analysis in Courier Hub Escalation management data recording Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
Day 11
9 ERP Data Analysis in Courier Hub Customer feedback data handling Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
10 ERP Data Analysis in Courier Hub Uploading floor operations data in ERP Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
Day 12
11 ERP Data Analysis in Courier Hub Uploading priority and complaint data in ERP Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
12 ERP Data Analysis in Courier Hub Inventory count and reconciliation data entry Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
Day 13
13 ERP Data Analysis in Courier Hub Error identification and correction in ERP Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
14 ERP Data Analysis in Courier Hub Importance of trend analysis in courier hub Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
Day 14
15 ERP Data Analysis in Courier Hub Analyzing shipment and delay trends Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
16 ERP Data Analysis in Courier Hub Using trend reports for operational improvement Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
Day 15
17 ERP Data Analysis in Courier Hub Coordination with operations department Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
18 ERP Data Analysis in Courier Hub Coordination with customer support department Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
Day 16
19 ERP Data Analysis in Courier Hub Query resolution process using ERP data Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3
Day 17
20 ERP Data Analysis in Courier Hub Final review and assessment Understand process, data requirements and system entry Lecture + Demonstration + Practical Exercise LSC/N1907 PPT, ERP System, Case Studies, Reports 3

Institutional Business Development

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Sr. No. Module Name Session Name Session Objectives Methodology NOS Reference Training Tools/Aids Duration
Day 18
1 Institutional Business Development Introduction to Institutional Business Understand basics of institutional business models Lecture + Discussion LSC/N1901 PPT, Whiteboard 2 Hours
2 Institutional Business Development Overview of Sales Cycle Learn stages of institutional sales cycle Flowchart explanation LSC/N1901 Charts, Handouts 2 Hours
3 Institutional Business Development Role of ERP in Sales Understand ERP utility in sales management Demonstration LSC/N1901 ERP Demo Environment 2 Hours
Day 19
4 Institutional Business Development Sales Reports in ERP Generate and interpret sales reports Practical Exercise LSC/N1901 ERP System 3 Hours
5 Institutional Business Development Revenue & Volume Analysis Analyze revenue streams and volume data Case Study LSC/N1901 Sample Data Sets 3 Hours
Day 20
6 Institutional Business Development Target vs Achievement Analysis Compare sales targets with actual achievements Workshop LSC/N1901 Excel / ERP 3 Hours
7 Institutional Business Development Practical ERP Sales Report Preparation Create customized sales reports in ERP Lab Session LSC/N1901 Computer Lab 3 Hours
Day 21
8 Institutional Business Development Lead Generation Concepts Understand methods for generating leads Brainstorming LSC/N1901 Flipchart 3 Hours
9 Institutional Business Development Market Research & Data Collection Collect market data to identify prospects Research Activity LSC/N1901 Internet, Forms 3 Hours
Day 22
10 Institutional Business Development Lead Entry & Tracking in ERP Enter and track sales leads in ERP Practical LSC/N1901 ERP System 3 Hours
11 Institutional Business Development Lead Qualification & Follow-up Strategy Qualify leads and plan follow-ups Role Play LSC/N1901 Scenarios 3 Hours
Day 23
12 Institutional Business Development Prospecting Institutional Clients Identify potential institutional clients Group Activity LSC/N1901 Case Studies 3 Hours
13 Institutional Business Development Preparing Sales Proposal Draft effective sales proposals Drafting Exercise LSC/N1901 Templates 3 Hours
Day 24
14 Institutional Business Development Negotiation Skills Learn effective negotiation techniques Video + Discussion LSC/N1901 Video Clips 3 Hours
15 Institutional Business Development Handling Objections & Closing Handle client objections and close deals Simulation LSC/N1901 Role Cards 3 Hours
Day 25
16 Institutional Business Development Pricing Strategy & Margin Understanding Understand pricing models and margins Lecture + Calculation LSC/N1901 Calculator, PPT 3 Hours
17 Institutional Business Development Role Play – Sales Negotiation Practice negotiation in sales scenarios Role Play LSC/N1901 Scenarios 3 Hours
Day 26
18 Institutional Business Development Payment Collection Process Understand payment collection workflow Flowchart LSC/N1901 Process Map 3 Hours
19 Institutional Business Development ERP Reports for Outstanding & Aging Generate outstanding payment reports Practical LSC/N1901 ERP System 3 Hours
Day 27
20 Institutional Business Development Customer Retention Techniques Learn strategies to retain customers Discussion LSC/N1901 Case Studies 3 Hours
21 Institutional Business Development Complaint & Feedback Analysis Analyze feedback for improvement Analysis Exercise LSC/N1901 Feedback Forms 3 Hours
Day 28
22 Institutional Business Development ERP for Sales Improvement Use ERP data to improve sales Presentation LSC/N1901 PPT 2 Hours
23 Institutional Business Development Case Study & Group Discussion Discuss real-world sales scenarios Group Discussion LSC/N1901 Case Study 2 Hours
24 Institutional Business Development Assessment & Review Assess learning and review module Test Assessment Question Paper 2 Hours

Branch Sales

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Sr. No. Module Name Session Name Session Objectives Methodology NOS Reference Training Tools/Aids Duration
Day 29
1 Branch Sales Introduction to Branch Sales Understand the role and importance of branch sales in the courier industry. Lecture + Q&A LSC/N1903 PPT, Whiteboard 2 Hours
2 Branch Sales Grooming & Customer Etiquette Learn professional grooming standards and customer interaction etiquette. Presentation, Role Play LSC/N0021 Dress code examples, Scenarios 2 Hours
3 Branch Sales Role Play – Customer Interaction Practice handling customer greetings and initial interactions effectively. Role Play LSC/N0021 Role play cards 2 Hours
Day 30
4 Branch Sales Understanding Customer Queries Identify common customer queries and learn how to address them accurately. Group Discussion, Case Studies LSC/N1903 Sample queries, Handouts 3 Hours
5 Branch Sales Sales Support through ERP Utilize the ERP system to find information for providing sales support. Practical Demo, Lab session LSC/N1901 ERP System 3 Hours
Day 31
6 Branch Sales Identifying Customer Needs Learn techniques to identify both explicit and implicit customer needs. Workshop, Questioning techniques LSC/N1903 Worksheets, Scenarios 3 Hours
7 Branch Sales Matching Services to Needs Match appropriate courier services to specific customer requirements. Case Study, Group Activity LSC/N1903 Service catalog, Case studies 3 Hours
Day 32
8 Branch Sales Product Features & Benefits Explain the features and benefits of different courier products to customers. Presentation, Q&A LSC/N1903 Product brochures, PPT 3 Hours
9 Branch Sales Value Added Services Understand and upsell value-added services like insurance and COD. Lecture, Role Play LSC/N1903 Service list, Scenarios 3 Hours
Day 33
10 Branch Sales Timeline & Delivery Tracking Explain delivery timelines and demonstrate how to track shipments for customers. Flowchart explanation, Discussion LSC/N1904 Tracking website, Process maps 3 Hours
11 Branch Sales ERP Tracking Practical Practice tracking shipments for various scenarios using the ERP system. Practical Lab Session LSC/N1904 ERP System, Sample AWBs 3 Hours
Day 34
12 Branch Sales Complaint Handling Process Understand the standard operating procedure for handling customer complaints. Process walkthrough, Lecture LSC/N0022 Flowchart, Complaint forms 3 Hours
13 Branch Sales Escalation & Feedback Management Learn when and how to escalate issues and properly manage customer feedback. Case Study, Discussion LSC/N0022 Escalation matrix, Feedback forms 3 Hours
Day 35
14 Branch Sales Communication Skills for Resolution Develop effective communication skills for de-escalation and conflict resolution. Role Play, Video analysis LSC/N0021 Scenarios, Video clips 3 Hours
15 Branch Sales Case Studies Analyze real-world complaint scenarios and collaboratively find solutions. Group work, Presentation LSC/N0022 Case study handouts 3 Hours
Day 36
16 Branch Sales Daily Sales Report Preparation Learn to prepare and analyze daily sales reports for performance tracking. Practical Exercise LSC/N1901 Report templates, Excel/ERP 3 Hours
17 Branch Sales Documentation Process Understand the complete documentation required for branch sales operations. Lecture, Document review LSC/N1902 Sample documents 3 Hours
Day 37
18 Branch Sales Cash Handling Procedures Learn safe, secure, and accurate cash handling procedures. Demonstration, Lecture LSC/N1902 Cash box, POS machine 3 Hours
19 Branch Sales Cash Reconciliation Practical Practice reconciling cash collections at the end of the day. Practical Exercise LSC/N1902 Reconciliation sheets, Calculator 3 Hours
Day 38
20 Branch Sales Risk Management in Branch Sales Identify and learn how to mitigate common risks in branch sales. Brainstorming, Discussion LSC/N0024 Risk matrix, Whiteboard 3 Hours
21 Branch Sales ERP Sales Reporting Practice Gain additional practice in generating and interpreting ERP sales reports. Lab Session LSC/N1901 ERP System 3 Hours
Day 39
22 Branch Sales Integrated Case Study Apply all learned concepts in a comprehensive branch sales scenario. Group Case Study LSC/N1901, LSC/N1903 Detailed case study document 3 Hours
23 Branch Sales Assessment & Review Assess module learning outcomes and review key topics. Test, Q&A Assessment Question Paper, Feedback Form 3 Hours

Shipment Classification & Customs Clearance

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Sr. No. Module Name Session Name Session Objectives Methodology NOS Reference Training Tools/Aids Duration
Day 40
1 Customs Clearance Introduction to Customs & International Shipments Understand the basics of customs and international shipping. Lecture + PPT LSC/N1905 PPT, Whiteboard 2 Hours
2 Customs Clearance Overview of Pre-Clearance Process Learn the steps involved in the pre-clearance of shipments. Flowchart Discussion LSC/N1905 Process Charts 2 Hours
3 Customs Clearance Compliance Importance Understand the importance of regulatory compliance in logistics. Case Study LSC/N1905 Case Studies 2 Hours
Day 41
4 Customs Clearance Pre-Clearance Checkpoints Identify key checkpoints for pre-clearance verification. Workshop LSC/N1905 Checklists 3 Hours
5 Customs Clearance Practical Document Verification Practice verifying documents for accuracy and completeness. Practical Exercise LSC/N1905 Sample Documents 3 Hours
Day 42
6 Customs Clearance Customs Documentation – Export Prepare and review documentation required for exports. Lecture + Demo LSC/N1905 Export Forms 3 Hours
7 Customs Clearance Customs Documentation – Import Prepare and review documentation required for imports. Lecture + Demo LSC/N1905 Import Forms 3 Hours
Day 43
8 Customs Clearance HSN Code Structure Understand the Harmonized System of Nomenclature (HSN). Lecture LSC/N1905 HSN Directory 3 Hours
9 Customs Clearance Practical HSN Identification Exercise Practice identifying correct HSN codes for various products. Practical Exercise LSC/N1905 Product List 3 Hours
Day 44
10 Customs Clearance Duties & Taxes Structure Learn about different types of customs duties and taxes. Lecture LSC/N1905 Tax Charts 3 Hours
11 Customs Clearance Duty Calculation Practical Calculate duties and taxes for specific shipments. Calculation Exercise LSC/N1905 Calculator, Worksheets 3 Hours
Day 45
12 Customs Clearance Bill of Entry & Shipping Bill Filing Understand the process of filing Bill of Entry and Shipping Bills. Demonstration LSC/N1905 Filing Software Demo 3 Hours
13 Customs Clearance ERP/System Entry Practice Practice entering customs data into the ERP system. Lab Session LSC/N1905 ERP System 3 Hours
Day 46
14 Customs Clearance Product & Geography Compliance Understand compliance requirements based on product and geography. Lecture + Discussion LSC/N1905 Compliance Manual 3 Hours
15 Customs Clearance Case Studies on Restricted Goods Analyze cases involving restricted or prohibited goods. Group Discussion LSC/N1905 Case Studies 3 Hours
Day 47
16 Customs Clearance Packaging & Statutory Compliance Ensure packaging meets statutory compliance standards. Demonstration LSC/N1905 Packaging Materials 3 Hours
17 Customs Clearance Documentation Verification Workshop Comprehensive workshop on verifying all clearance documents. Workshop LSC/N1905 Document Sets 3 Hours
Day 48
18 Customs Clearance Customs Broker Process Understand the role and process of customs brokers. Lecture LSC/N1905 Process Map 3 Hours
19 Customs Clearance Interaction Flow with Broker Learn how to effectively interact and coordinate with brokers. Role Play LSC/N1905 Scenarios 3 Hours
Day 49
20 Customs Clearance Clearance Tracking & Query Handling Track clearance status and handle queries from customs. Simulation LSC/N1905 Tracking Tools 3 Hours
21 Customs Clearance Real Case Simulation Simulate a real-world customs clearance scenario. Simulation LSC/N1905 Simulation Kit 3 Hours
Day 50
22 Customs Clearance Integrated Case Study Apply all learned concepts in a comprehensive case study. Group Activity LSC/N1905 Case Study 2 Hours
23 Customs Clearance Practical Assessment Assess practical skills in classification and clearance. Practical Test Assessment Test Papers 2 Hours
24 Customs Clearance Module Review & Feedback Review key topics and collect feedback. Discussion N/A Feedback Forms 2 Hours

Customer Service Management

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Sr. No. Module Name Session Name Session Objectives Methodology NOS Reference Training Tools/Aids Duration
Day 51
1 Customer Service Introduction to Customer Service Understand the fundamentals of customer service. Lecture LSC/N1906 PPT 2 Hours
2 Customer Service Importance of Communication Skills Learn effective communication techniques. Role Play LSC/N1906 Handouts 2 Hours
3 Customer Service Telephone Etiquette Basics Master professional telephone handling skills. Demonstration LSC/N1906 Phone System 2 Hours
Day 52
4 Customer Service Call Handling Practice Practice handling inbound and outbound calls. Practical LSC/N1906 Mock Calls 2 Hours
5 Customer Service Difficult Customer Handling Techniques to manage difficult customers. Case Study LSC/N1906 Scenarios 2 Hours
6 Customer Service Role Play Session Simulate real-life customer service scenarios. Role Play LSC/N1906 Role Cards 2 Hours
Day 53
7 Customer Service Email Writing Standards Learn professional email etiquette and structure. Lecture LSC/N1906 PPT 2 Hours
8 Customer Service Drafting Practice Practice drafting responses to customer emails. Exercise LSC/N1906 Worksheets 2 Hours
9 Customer Service Email Escalation Process Understand when and how to escalate via email. Flowchart LSC/N1906 Process Map 2 Hours
Day 54
10 Customer Service Types of Customer Queries Identify and categorize different customer queries. Discussion LSC/N1906 Examples 3 Hours
11 Customer Service Case Study Discussion Analyze complex customer service cases. Group Discussion LSC/N1906 Case Studies 3 Hours
Day 55
12 Customer Service ERP Ticket Creation Learn to create support tickets in ERP. Demonstration LSC/N1906 ERP System 3 Hours
13 Customer Service Query Forwarding Process Understand the workflow for forwarding queries. Practical LSC/N1906 ERP System 3 Hours
Day 56
14 Customer Service Escalation Matrix Understand the hierarchy for issue escalation. Lecture LSC/N1906 Matrix Chart 3 Hours
15 Customer Service Interdepartmental Coordination Coordinate with other departments for resolution. Role Play LSC/N1906 Scenarios 3 Hours
Day 57
16 Customer Service Documentation in Courier Processing Review necessary documentation for claims/queries. Lecture LSC/N1906 Sample Docs 3 Hours
17 Customer Service Practical Form Filling Practice filling out service forms correctly. Exercise LSC/N1906 Forms 3 Hours
Day 58
18 Customer Service Complaint Investigation Process Steps to investigate customer complaints. Case Study LSC/N1906 Investigation Report 3 Hours
19 Customer Service Case Analysis Deep dive into specific complaint cases. Group Work LSC/N1906 Case Files 3 Hours
Day 59
20 Customer Service ERP Query Tracking Track the status of queries in ERP. Practical LSC/N1906 ERP System 3 Hours
21 Customer Service TAT Monitoring Monitor Turn Around Time for resolutions. Analysis LSC/N1906 Reports 3 Hours
Day 60
22 Customer Service Query Closure in ERP Properly close resolved queries in the system. Practical LSC/N1906 ERP System 3 Hours
23 Customer Service Quality Check Process Ensure resolution meets quality standards. Checklist LSC/N1906 QC Checklist 3 Hours
Day 61
24 Customer Service Integrated Role Play Comprehensive role play covering all topics. Role Play LSC/N1906 Scenarios 2 Hours
25 Customer Service Practical Assessment Assess practical customer service skills. Assessment Assessment Evaluation Sheet 2 Hours
26 Customer Service Module Review & Feedback Review module learnings and feedback. Discussion N/A Feedback Form 2 Hours

Integrity & Ethics

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Sr. No. Module Name Session Name Session Objectives Methodology NOS Reference Training Tools/Aids Duration
Day 62
1 Integrity & Ethics Introduction to Integrity & Ethics Understand the fundamental concepts of integrity and ethics in professional settings. Lecture + Discussion LSC/N1907 PPT, Handouts 2 Hours
2 Integrity & Ethics Organizational Values Learn about the core values of the organization and their importance. Presentation LSC/N1907 Company Values Document 2 Hours
3 Integrity & Ethics Importance in Logistics Industry Explore why integrity and ethics are crucial in the logistics sector. Case Study LSC/N1907 Industry Examples 2 Hours
Day 63
4 Integrity & Ethics Regulatory Requirements in Logistics Understand legal and regulatory frameworks governing logistics operations. Lecture LSC/N1907 Regulatory Guidelines 3 Hours
5 Integrity & Ethics Legal Compliance Case Studies Analyze real-world cases of compliance and non-compliance. Group Discussion LSC/N1907 Case Study Materials 3 Hours
Day 64
6 Integrity & Ethics Data Security Practices Learn best practices for securing sensitive data. Demonstration LSC/N1907 Security Tools 2 Hours
7 Integrity & Ethics Cyber Security Awareness Raise awareness about cyber threats and prevention. Presentation LSC/N1907 Cyber Security PPT 2 Hours
8 Integrity & Ethics Practical Scenario Discussion Discuss practical scenarios related to data security. Workshop LSC/N1907 Scenario Cards 2 Hours
Day 65
9 Integrity & Ethics Corrupt Practices in Operations Identify common corrupt practices in logistics operations. Lecture LSC/N1907 Examples List 2 Hours
10 Integrity & Ethics Real-Life Case Analysis Analyze real-life cases of corruption. Case Study LSC/N1907 Case Files 2 Hours
11 Integrity & Ethics Consequences & Prevention Understand consequences of corruption and prevention strategies. Discussion LSC/N1907 Prevention Guidelines 2 Hours
Day 66
12 Integrity & Ethics Code of Conduct Review the organization's code of conduct. Lecture LSC/N1907 Code Document 2 Hours
13 Integrity & Ethics Documentation of Violations Learn how to document ethical violations. Practical Exercise LSC/N1907 Forms 2 Hours
14 Integrity & Ethics Reporting Procedures Understand procedures for reporting violations. Flowchart Explanation LSC/N1907 Process Map 2 Hours
Day 67
15 Integrity & Ethics Escalation Matrix Learn the escalation matrix for ethical issues. Presentation LSC/N1907 Matrix Chart 1.5 Hours
16 Integrity & Ethics Whistleblower Policy Understand the whistleblower protection policy. Lecture LSC/N1907 Policy Document 1.5 Hours
17 Integrity & Ethics Ethical Dilemma Role Play Participate in role plays involving ethical dilemmas. Role Play LSC/N1907 Scenarios 1.5 Hours
18 Integrity & Ethics Final Assessment & Feedback Assess learning outcomes and provide feedback. Test + Discussion Assessment Question Paper, Feedback Form 1.5 Hours

Health, Safety & Security Compliance

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Sr. No. Module Name Session Name Session Objectives Methodology NOS Reference Training Tools/Aids Duration
Day 68
1 Health, Safety & Security Introduction to Health & Safety Understand the importance of health and safety at the workplace. Lecture + Discussion LSC/N0024 PPT, Safety Manual 2 Hours
2 Health, Safety & Security Warehouse Safety Overview Identify common safety hazards in a warehouse environment. Presentation LSC/N0024 Images, Videos 2 Hours
3 Health, Safety & Security Importance of Compliance Understand the legal and organizational importance of safety compliance. Case Study LSC/N0024 Case Study Handouts 2 Hours
Day 69
4 Health, Safety & Security 5S Concept Learn the principles of 5S (Sort, Set in Order, Shine, Standardize, Sustain). Lecture + Examples LSC/N0024 5S Posters, PPT 3 Hours
5 Health, Safety & Security Practical 5S Implementation Activity Apply 5S principles in a simulated workspace. Group Activity LSC/N0024 Designated Area, Labels 3 Hours
Day 70
6 Health, Safety & Security Daily Inspection Procedures Learn how to conduct daily safety inspections of the work area. Demonstration LSC/N0024 Inspection Checklist 3 Hours
7 Health, Safety & Security Equipment Safety Check Practical Practice performing safety checks on common equipment. Practical Exercise LSC/N0024 MHE, Scanners 3 Hours
Day 71
8 Health, Safety & Security Identifying Unsafe Conditions Develop skills to spot potential hazards and unsafe conditions. Image Analysis LSC/N0024 Hazard Photos 3 Hours
9 Health, Safety & Security Risk Assessment Exercise Conduct a basic risk assessment for a given scenario. Workshop LSC/N0024 Risk Matrix, Scenarios 3 Hours
Day 72
10 Health, Safety & Security Hazardous Goods Handling Learn procedures for safely handling hazardous materials. Lecture + Video LSC/N0024 PPT, Videos 3 Hours
11 Health, Safety & Security MSDS & Label Reading Practical Practice reading Material Safety Data Sheets (MSDS) and labels. Practical Exercise LSC/N0024 Sample MSDS, Labels 3 Hours
Day 73
12 Health, Safety & Security Storage & Segregation Norms Understand norms for storing and segregating different types of goods. Lecture LSC/N0024 Storage Guidelines 3 Hours
13 Health, Safety & Security Case Study Discussion Discuss case studies related to improper storage and its consequences. Group Discussion LSC/N0024 Case Studies 3 Hours
Day 74
14 Health, Safety & Security Fire Safety Training Learn about fire prevention and how to use fire extinguishers. Demonstration LSC/N0024 Fire Extinguisher 3 Hours
15 Health, Safety & Security Emergency Drill Practice Participate in a simulated emergency evacuation drill. Simulation LSC/N0024 Evacuation Plan 3 Hours
Day 75
16 Health, Safety & Security Accident Reporting Process Understand the procedure for reporting workplace accidents. Flowchart Explanation LSC/N0024 Reporting Forms 3 Hours
17 Health, Safety & Security First Aid Basics Learn basic first aid for common workplace injuries. Demonstration LSC/N0024 First Aid Kit 3 Hours
Day 76
18 Health, Safety & Security Security Procedures Understand general security procedures for the facility. Lecture LSC/N0024 Security Policy 3 Hours
19 Health, Safety & Security Access Control & CCTV Monitoring Learn about access control systems and the role of CCTV. Presentation LSC/N0024 PPT, CCTV Footage 3 Hours
Day 77
20 Health, Safety & Security Documentation of Violations Learn how to document safety and security violations. Practical Exercise LSC/N0024 Violation Forms 3 Hours
21 Health, Safety & Security Compliance Audit Process Understand the process of a safety and security compliance audit. Lecture LSC/N0024 Audit Checklist 3 Hours
Day 78
22 Health, Safety & Security Escalation Matrix Understand the escalation path for safety and security issues. Presentation LSC/N0024 Escalation Chart 2 Hours
23 Health, Safety & Security Integrated Case Study Analyze a complex case involving health, safety, and security. Group Discussion LSC/N0024 Case Study Document 2 Hours
24 Health, Safety & Security Final Assessment & Feedback Assess module learning and provide feedback. Test + Q&A Assessment Question Paper 2 Hours

Verify GST Application

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Sr. No. Module Name Session Name Session Objectives Methodology NOS Reference Training Tools/Aids Duration
Day 79
1 Verify GST Application Introduction to GST Understand the concept and purpose of Goods and Services Tax. Lecture LSC/N1905 PPT, Handouts 2 Hours
2 Verify GST Application GST Structure Overview Learn about the structure and components of GST in India. Presentation LSC/N1905 Charts, Diagrams 2 Hours
3 Verify GST Application Importance in Courier Industry Understand how GST impacts courier and logistics operations. Discussion LSC/N1905 Case Examples 2 Hours
Day 80
4 Verify GST Application Location of Recipient vs Place of Supply Distinguish between location of recipient and place of supply. Lecture + Examples LSC/N1905 PPT, Maps 3 Hours
5 Verify GST Application Case Study Practice Apply place of supply rules to various scenarios. Group Activity LSC/N1905 Case Studies 3 Hours
Day 81
6 Verify GST Application Intra-State vs Inter-State Classification Learn to classify transactions as intra-state or inter-state. Lecture LSC/N1905 Flowcharts 3 Hours
7 Verify GST Application Practical Exercises Practice classifying shipments for GST purposes. Practical Exercise LSC/N1905 Worksheets 3 Hours
Day 82
8 Verify GST Application CGST, SGST, IGST Rules Understand the application of CGST, SGST, and IGST. Lecture LSC/N1905 Tax Tables 3 Hours
9 Verify GST Application Reverse Charge Mechanism Understand the concept and application of Reverse Charge Mechanism (RCM). Discussion LSC/N1905 RCM Guide 3 Hours
Day 83
10 Verify GST Application GST Documentation Requirements Learn about the documents required for GST compliance. Lecture LSC/N1905 Sample Docs 3 Hours
11 Verify GST Application Invoice Structure Study Analyze the mandatory fields and structure of a GST invoice. Document Review LSC/N1905 Sample Invoices 3 Hours
Day 84
12 Verify GST Application SAC & HSN Codes Understand Service Accounting Codes (SAC) and HSN codes. Lecture LSC/N1905 Code Lists 3 Hours
13 Verify GST Application Practical Code Identification Practice identifying correct SAC/HSN codes for services/goods. Practical Exercise LSC/N1905 Product/Service List 3 Hours
Day 85
14 Verify GST Application GST Calculation Workshop Learn to calculate GST amounts accurately. Workshop LSC/N1905 Calculator, Sheets 3 Hours
15 Verify GST Application Case-Based Computation Solve complex GST calculation cases. Practical Exercise LSC/N1905 Case Scenarios 3 Hours
Day 86
16 Verify GST Application GST Reversal & Credit Notes Understand when and how to issue credit notes and reverse GST. Lecture + Examples LSC/N1905 Credit Note Samples 3 Hours
17 Verify GST Application Return Adjustment Process Learn the process for adjusting returns in GST. Flowchart LSC/N1905 Process Map 3 Hours
Day 87
18 Verify GST Application Invoice Inspection Process Learn to inspect invoices for GST compliance errors. Demonstration LSC/N1905 Checklist 3 Hours
19 Verify GST Application Error Identification Activity Identify errors in sample invoices. Activity LSC/N1905 Faulty Invoices 3 Hours
Day 88
20 Verify GST Application Integrated GST Case Studies Apply all GST concepts to comprehensive case studies. Group Discussion LSC/N1905 Case Study Booklet 3 Hours
21 Verify GST Application ERP Billing Entry Practice Practice entering GST-compliant bills in the ERP system. Lab Session LSC/N1905 ERP System 3 Hours
Day 89
22 Verify GST Application Final Assessment Assess theoretical knowledge of GST application. Written Test Assessment Question Paper 2 Hours
23 Verify GST Application Practical Test Assess practical skills in calculation and verification. Practical Test Assessment Test Sheets 2 Hours
24 Verify GST Application Module Review & Feedback Review key learnings and collect feedback. Discussion N/A Feedback Form 2 Hours

Employability Skills

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Sr. No. Module Name Session Name Session Objectives Methodology NOS Reference Training Tools/Aids Duration
Day 90
1 Employability Skills Introduction to Employability Skills Understand the significance of employability skills in career growth. Lecture + Discussion Employability Skills PPT, Handouts 3 Hours
2 Employability Skills Core Skills Overview Identify core skills required for the job market. Activity Employability Skills Skill Cards 3 Hours
Day 91
3 Employability Skills Government & Private Job Portals Learn to navigate and register on various job portals. Demonstration Employability Skills Computer Lab 3 Hours
4 Employability Skills Resume Creation Practical Create a professional resume. Practical Exercise Employability Skills Resume Templates 3 Hours
Day 92
5 Employability Skills Constitutional Values & Ethics Understand constitutional values and professional ethics. Lecture Employability Skills Constitution Chart 3 Hours
6 Employability Skills 21st Century Skills Learn about critical thinking, creativity, and collaboration. Group Activity Employability Skills Activity Kit 3 Hours
Day 93
7 Employability Skills Communication Skills Enhance verbal and non-verbal communication. Role Play Employability Skills Scenarios 2 Hours
8 Employability Skills Active Listening Practice Practice active listening techniques. Exercise Employability Skills Audio Clips 2 Hours
9 Employability Skills Teamwork Activities Participate in team-building exercises. Group Game Employability Skills Props 2 Hours
Day 94
10 Employability Skills POSH Act Awareness Understand the Prevention of Sexual Harassment (POSH) Act. Lecture + Video Employability Skills POSH Guidelines 3 Hours
11 Employability Skills Workplace Behaviour Learn appropriate workplace conduct and etiquette. Discussion Employability Skills Case Studies 3 Hours
Day 95
12 Employability Skills Salary Structure Understand components of salary (CTC, In-hand, PF, ESI). Lecture Employability Skills Salary Slip Sample 3 Hours
13 Employability Skills Budget Planning Exercise Learn personal financial planning and budgeting. Workshop Employability Skills Worksheets 3 Hours
Day 96
14 Employability Skills Legal Rights & Digital Literacy Awareness of labor laws and basic digital literacy. Lecture Employability Skills Handouts 3 Hours
15 Employability Skills Cyber Safety Understand online safety and data privacy. Presentation Employability Skills Safety Tips 3 Hours
Day 97
16 Employability Skills Entrepreneurship Basics Introduction to entrepreneurship concepts. Lecture Employability Skills Success Stories 3 Hours
17 Employability Skills Business Idea Workshop Brainstorm and develop business ideas. Workshop Employability Skills Chart Paper 3 Hours
Day 98
18 Employability Skills 4Ps of Marketing Understand Product, Price, Place, Promotion. Lecture Employability Skills Marketing Mix Chart 3 Hours
19 Employability Skills Customer Need Analysis Learn to identify and analyze customer needs. Case Study Employability Skills Customer Profiles 3 Hours
Day 99
20 Employability Skills Interview Skills Preparation for job interviews (Do's and Don'ts). Lecture + Video Employability Skills Interview Guide 3 Hours
21 Employability Skills Mock Interview Practice Simulated interview sessions with feedback. Role Play Employability Skills Evaluation Sheet 3 Hours
Day 100
22 Employability Skills Apprenticeship Registration Guidance on registering for apprenticeship portals (NAPS). Demonstration Employability Skills Computer Lab 2 Hours
23 Employability Skills Final Assessment Assess understanding of employability skills. Test Assessment Question Paper 2 Hours
24 Employability Skills Course Review & Feedback Review the entire course and collect feedback. Discussion N/A Feedback Form 2 Hours

Forecasting & Trend Analysis (Option)

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Sr. No. Module Name Session Name Session Objectives Methodology NOS Reference Training Tools/Aids Duration
Day 101
1 Forecasting & Trend Analysis Introduction to Forecasting & Trend Analysis - Theory Understand the meaning of forecasting, its importance in logistics & courier industry, difference between forecasting and estimation, and its role in business decision-making. Lecture + Discussion LSC/N1911 PPT, Whiteboard 3 Hours
2 Forecasting & Trend Analysis Introduction to Forecasting & Trend Analysis - Practical Understand historical sales data, identify patterns manually, and perform simple trend spotting exercises. Practical Exercise LSC/N1911 Data Sheets, Worksheets 3 Hours
Day 102
3 Forecasting & Trend Analysis Types of Trend Analysis - Theory Learn about upward trend, downward trend, seasonal trend, cyclical trend, and irregular trend. Lecture LSC/N1911 PPT, Examples 3 Hours
4 Forecasting & Trend Analysis Types of Trend Analysis - Practical Identify trends from sample data sheets and discuss case studies. Practical Exercise + Discussion LSC/N1911 Data Sheets, Case Studies 3 Hours
Day 103
5 Forecasting & Trend Analysis Data Collection for Trend Analysis - Theory Understand requirements for sales data, operational data, customer data, financial data, and impact of external factors. Lecture LSC/N1911 PPT, Data Examples 3 Hours
6 Forecasting & Trend Analysis Data Collection for Trend Analysis - Practical Create structured data sheets in Excel and organize raw data. Practical Exercise LSC/N1911 Excel Software 3 Hours
Day 104
7 Forecasting & Trend Analysis Moving Average Method - Theory Learn the concept of moving average and its importance in smoothing data. Lecture LSC/N1911 PPT, Formulas 3 Hours
8 Forecasting & Trend Analysis Moving Average Method - Practical Calculate 3-month moving average in Excel and interpret results. Practical Exercise LSC/N1911 Excel Software, Sample Data 3 Hours
Day 105
9 Forecasting & Trend Analysis Weighted Moving Average - Theory Understand assigning weights to recent data and comparison with simple moving average. Lecture LSC/N1911 PPT, Examples 3 Hours
10 Forecasting & Trend Analysis Weighted Moving Average - Practical Perform weighted forecast calculations and compare errors. Practical Exercise LSC/N1911 Excel Software, Worksheets 3 Hours
Day 106
11 Forecasting & Trend Analysis Linear Regression Forecasting - Theory Learn the basic concept of regression and independent & dependent variables. Lecture LSC/N1911 PPT, Diagrams 3 Hours
12 Forecasting & Trend Analysis Linear Regression Forecasting - Practical Use Excel regression function, plot trend line graphs, and predict next month volume. Practical Exercise LSC/N1911 Excel Software, Data Sets 3 Hours
Day 107
13 Forecasting & Trend Analysis Time Series & Seasonal Forecasting - Theory Understand time series components: trend, seasonality, cyclical, and random variation. Lecture LSC/N1911 PPT, Charts 3 Hours
14 Forecasting & Trend Analysis Time Series & Seasonal Forecasting - Practical Calculate seasonal index and forecast with seasonal adjustment. Practical Exercise LSC/N1911 Excel Software, Sample Data 3 Hours
Day 108
15 Forecasting & Trend Analysis Qualitative & Scenario-Based Forecasting Learn expert opinion method, Delphi technique, and scenario forecasting (Best, Moderate, Worst). Lecture + Group Activity LSC/N1911 PPT, Scenario Templates 6 Hours
Day 109
16 Forecasting & Trend Analysis Forecast Accuracy & Error Measurement - Theory Understand forecast error, MAD (Mean Absolute Deviation), MAPE, and tracking signal. Lecture LSC/N1911 PPT, Formulas 3 Hours
17 Forecasting & Trend Analysis Forecast Accuracy & Error Measurement - Practical Calculate forecast error and compare different forecasting methods. Practical Exercise LSC/N1911 Excel Software, Data Sets 3 Hours
Day 110
18 Forecasting & Trend Analysis Presenting Forecast to Management - Theory Learn presentation structure, executive summary writing, and risk analysis. Lecture LSC/N1911 PPT, Templates 3 Hours
19 Forecasting & Trend Analysis Presenting Forecast to Management - Practical Prepare forecast presentation (Group Work) and create charts & dashboards. Group Work + Practical LSC/N1911 Presentation Software, Excel 3 Hours
Day 111
20 Forecasting & Trend Analysis Assessment & Final Project - Practical Project Analyze 12 months courier data, identify trends, apply forecasting methods, and prepare management report. Project Work LSC/N1911 Data Sets, Excel, Report Templates 3 Hours
21 Forecasting & Trend Analysis Assessment & Final Project - Assessment Conduct viva, written test, and Excel practical test. Assessment Assessment Question Papers, Excel Tests 3 Hours